Over the weekend, a customer visited Les Deux Garcons at Bangsar. However, the customer was pretty unhappy with the service, or rather the attitude from the staff(s) at the macaroon patisserie and decided to bring it up on their Facebook page (http://www.facebook.com/pages/Les-Deux-Garcons/190072754350375) . Les Deux Garcons replied the post with a VERY harsh comment coming from a food business. A food business does not rely only on the outcome, presentation, or taste of the food. Like everywhere else, customer service in a company/business is vital for continuous business flow and keeping customers happy.
A reply saying “..It will really KILL me to have the kind of customers like this!” from LDG on their Facebook page to the customer was very much unexpected (Yes, that is what they replied). Well, that was pretty mean! We are not sure what the encounter was like for the ex-customer who had a feud with the staff from the shop, but that is definitely not how a business would like to portray its attitude towards its customers on social media! Even though they put and apology notice on their FB page later on, but nobody gonna buy it, as its just a talk without any action to proof.
More on below link:
- http://www.facebook.com/photo.php?fbid=10151289601617735&set=o.190072754350375
- http://www.bytebot.net/blog/archives/2013/03/24/social-media-gaffes-from-restaurants-how-to-make-it-worse
- http://www.writingwishing.com/2013/03/how-to-kill-your-brand-and-business-with-a-few-facebook-updates
- http://www.campaignasia.com/Article/337695,how-do-you-fix-calling-your-customer-a-btch-on-facebook.aspx
- http://www.themalaysianinsider.com/sideviews/article/the-customer-is-not-always-right-isadora-chai/
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